Privacy Policy - Soul & Tables Singapore

Soul & Tables Singapore ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws.

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected by Soul & Tables Singapore through our website, mobile applications, physical locations, events, and any other interactions you may have with us.

By using our services, visiting our website, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. Definitions

• "Personal Data" refers to data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access

• "Sensitive Personal Data" includes information about your race, religion, political opinions, health, sexual life, criminal convictions, or other sensitive categories as defined under applicable law

3. What Information We Collect

The types of personal information we collect depend on how you interact with our services. We may collect:

Contact Information:

• Name

• Email address

• Phone number

• Mailing address

• Billing address

Account Information:

• Username and password

• Account preferences

• Communication preferences

Transaction Information:

• Purchase history

• Payment information (processed securely by our payment providers)

• Order details

• Shipping information

Technical Information:

• IP address

• Browser type and version

• Device information

• Cookies and similar tracking technologies

• Website usage data and analytics

Marketing and Communication Data:

• Marketing preferences

• Survey responses

• Event attendance information

• Social media interactions

Employment Information (if applicable):

• Resume and CV

• Employment history

• Qualifications and certifications

• References

• Work authorization status

We collect sensitive personal data only with your explicit consent or where permitted by law (such as for health and safety purposes at our premises).

4. How We Collect Information

We collect your personal information through various means:

• When you make a purchase or create an account

• When you contact us for inquiries or support

• When you subscribe to our newsletter or marketing communications

• When you participate in surveys, contests, or promotions

• When you attend our events or visit our premises

• When you apply for employment with us

• Through our website, mobile apps, and cookies

• From third parties such as payment processors, delivery partners, or social media platforms

• From publicly available sources where legally permitted

5. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Processing and fulfilling your orders

• Providing customer service and support

• Managing your account and preferences

• Facilitating payments and transactions

Marketing and Communications:

• Sending promotional materials and offers (with your consent)

• Personalizing your shopping experience

• Conducting market research and surveys

• Managing events and workshops

Business Operations:

• Improving our products and services

• Website analytics and optimization

• Fraud prevention and security

• Legal compliance and regulatory requirements

• Employee management and recruitment

Legal Purposes:

• Complying with legal obligations

• Protecting our rights and interests

• Resolving disputes and enforcing agreements

6. Legal Basis for Processing

We process your personal data based on:

• Your consent (which you may withdraw at any time)

• Performance of a contract with you

• Compliance with legal obligations

• Legitimate business interests (balanced against your privacy rights)

• Protection of vital interests

7. Information Sharing and Disclosure

We may share your personal information with:

Service Providers:

• Payment processors

• Delivery and logistics partners

• IT service providers and cloud hosting companies

Business Partners:

• Event partners and venues

Legal Requirements:

• Government authorities and regulatory bodies

• Law enforcement agencies when required by law

• Legal advisors and auditors

• Courts and tribunals

Business Transactions:

• In connection with mergers, acquisitions, or asset sales

• To potential buyers or investors (under confidentiality agreements)

We ensure that all third parties are bound by appropriate confidentiality and data protection obligations.

8. International Data Transfers

Your personal data may be transferred to and stored in countries outside of Singapore, including but not limited to:

• United States

• European Union countries

• Australia

• Malaysia

• Philippines

When we transfer your data internationally, we implement appropriate safeguards including:

• Standard contractual clauses

• Adequacy decisions by relevant authorities

• Binding corporate rules

• Certification schemes

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Regular security assessments and updates

• Access controls and authentication systems

• Employee training on data protection

• Secure disposal of data when no longer needed

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless:

• A longer retention period is required by law

• You have consented to longer retention

• We have legitimate business reasons for retention

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.

11. Your Rights

Under Singapore's PDPA and other applicable laws, you have the right to:

Access:

• Request copies of your personal data we hold

• Obtain information about how we use your data

Correction:

• Request correction of inaccurate or incomplete data

• Update your account information

Withdrawal of Consent:

• Withdraw consent for marketing communications

• Opt-out of data processing based on consent

Data Portability:

• Request your data in a commonly used format

• Transfer your data to another service provider

Limitation of Processing:

• Request restriction of certain data processing activities

To exercise these rights, please contact our Data Protection Officer using the details provided below.

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect your user experience on our website.

For detailed information about our cookie usage, please see our separate Cookie Policy.

13. Marketing Communications

With your consent, we may send you marketing communications about:

• New products and services

• Special offers and promotions

• Events and workshops

• Company news and updates

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Updating your account preferences

• Contacting our Data Protection Officer

14. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without proper consent, we will delete such information promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Providing notice through our mobile applications

Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.

16. Complaints and Disputes

If you have concerns about how we handle your personal data, please contact our Data Protection Officer. We will investigate and respond to your complaint promptly.

17. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact:

Data Protection Officer
Soul & Tables Singapore

Email: i[email protected]
Phone: 9272 1545

18. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the Singapore courts.