Warranty

At Soul & Tables, we take pride in our commitment to product quality and offer warranties to ensure your complete satisfaction. Our warranty coverage is tailored to different product categories:

Wood and Mechanisms: We stand behind the durability of our wood products and their associated mechanisms, providing a lifetime warranty that guards against any structural or manufacturing defects. This warranty is complimented by our lifetime maintenance sessions for wooden items, ensuring lifetime care that tackles wear and tear. 

Outdoor Furniture: Our outdoor furniture range is backed by a comprehensive 3-year warranty, offering peace of mind as you enjoy your outdoor space. Please note that wear and tear are excluded. 

Outdoor Lighting: We offer a 2-year (for Fatboy) and 3-year (for Fermob) warranty for our outdoor lighting products. Please note that wear and tear are excluded. 

Accessories: These can be returned under the 1-month return policy. Please note that wear and tear are excluded. 

Bedding Products: Due to hygiene and health considerations, we cannot accept returns or exchanges for bedding products, including sheets and duvet covers. 10-year warranty on mattresses. Only for structural defects. 

Inspection Upon Delivery
We strongly recommend a thorough inspection of all products immediately upon delivery. If you detect any defects or issues, please report them promptly to our customer service team. Your satisfaction is of utmost importance to us, and we are committed to providing you with high-quality products that stand the test of time. If you have any questions or require assistance with a warranty claim, please don't hesitate to contact our dedicated customer support team at [email protected] or +65 9272 1545 

Take Note

• The warranty does not cover incidental loss or damage resulting from modifications, alterations, negligence, misuse, improper care, abuse, or events beyond our control, including floods, storms, or other natural disasters.

• Lifetime Warranty Transferability
  The Lifetime Warranty is transferable from the original purchaser to another legal owner. To request a transfer of ownership, the original owner is required to email us with the sales order number and the contact details of the new owner.

  Please note that warranty transfer applies only to warranty coverage. Maintenance services, including complimentary maintenance benefits, are not transferable and may be subject to prevailing service fees.

• Soul & Tables reserves the right to refuse or decline warranty or maintenance services in cases where the item condition, usage history, modifications, or other circumstances fall outside our service scope or policy guidelines.